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Return and Exchange Policy

You can return or exchange products purchased from Oscan Building Materials within fourteen (14) days from the delivery date, provided the product is unused, undamaged, and its resale condition remains intact. The following conditions must be met for the return process. Otherwise, the returned product will not be accepted.

Return and Exchange Period

You can make your return or exchange request within fourteen (14) days from the delivery date.

Return and Exchange Request

You can submit your return or exchange request through your account panel or by calling our phone number at 0312 312 47 80.

Return Conditions

The product to be returned or exchanged must be:

  • Accompanied by the invoice, ,
  • In its original packaging, ,
  • In its original box,
  • Complete with any standard accessories (if applicable). If these conditions are not met, the return or exchange will not be accepted.

Packaging

The product must be properly packaged to ensure safe transportation and to be accepted by the courier company. When sending the product via courier, it must be carefully packed to prevent any damage to the original box.

Return Process

Once the product is returned in its original condition, with the original box, invoice, and packaging intact, the return process will begin. After the product is received and inspected, the refund will be processed within five (5) business days. The refund will be credited to the same payment method used for the purchase. If the original invoice is not provided, VAT and any other legal obligations cannot be refunded.

Important Note: Return processes are only handled on weekdays (Monday, Tuesday, Wednesday, Thursday, Friday) at our store.

Right of Withdrawal

The buyer wishing to return the product using the right of withdrawal can exercise this right within 7 days from the delivery of the product to themselves or the person/organization they have designated. ​

To exercise the right of withdrawal, the buyer must notify Oscan Yapı Malzemeleri via email or phone within the specified period, and the product must be unused.

In case of exercising this right, the product delivered to the third party or the buyer must be returned along with the cargo delivery receipt and the original invoice. After receiving these documents, the product price will be refunded to the buyer within 10 days. If the original invoice is not returned, VAT and any other legal obligations cannot be refunded.

The shipping cost for the return of the product due to the right of withdrawal will be borne by the buyer.

Return Process for Installment Purchases

In return processes for products purchased in installments with a credit card through our website, the full refund amount will be credited to the credit card used for the purchase.

The relevant bank will either process the refund amount in monthly installments or as a one-time payment to your credit card. For detailed information, please contact your bank.